We respect your right to privacy and comply with our obligations under the Data Protection Acts 1988 and 2002. This Privacy Statement outlines how we collect, use, share, and protect your personal data when you interact with our website. It also explains your rights under the General Data Protection Regulation (GDPR).
By visiting this website or app, you are accepting the terms of this Privacy Statement. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.
HomeBond, Construction House, Canal Road, Ranelagh, Dublin D06 C6T2, Ireland
Email: info@homebond.ie Phone: (01) 491 5000
Information Collected
We retain two types of information:
“Personal Data”
This is data that identifies you or can be used to identify or contact you and may include your name, address, email address, user IP addresses in circumstances where they have not been deleted, clipped or anonymised, telephone number, birth date and billing and credit card information. Such information is only collected from you if you voluntarily submit it to us.
“Non-Personal Data”
Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.
Categories of Personal Data Collected
While providing our services we collect and process various categories of personal data. The type and extent of data collected depends on the nature of your interaction with us, including whether you are registering a home, submitting a claim, or making an enquiry.
We may collect the following types of data:
1. Identity and Contact Information
- Full name
- Postal address
- Email address
- Phone number
2. Property and Registration Details
- Property address and Eircode
- Property type and specifications
- Builder or developer details
- Registration or warranty reference numbers
3. Insurance and Underwriting Information
- Details necessary to assess eligibility for warranty or insurance cover
- Risk-related information (e.g. construction details, site history)
- Policyholder or beneficiary information
4. Claims Information
- Description of the issue or defect
- Supporting documentation (e.g. photos, reports, invoices)
- Communications related to the claim
- Assessment and resolution records
5. Technical and Usage Data (Website)
- IP address
- Browser type and version
- Operating system
- Date, time, and duration of visits
- Pages visited and referring URLs
6. Communications and Preferences
- Records of correspondence with HomeBond
- Marketing preferences (if consent is given)
Purposes for which we hold your Information
Non-Personal Data:
We use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise our website.
Cookies
This website uses “cookie” technology. A cookie is a piece of text stored by the browser on your computer, at the request of our server. We may use cookies to deliver content specific to your interests and to save your personal preferences so you do not have to re-enter them each time you connect to our website – our cookies are not available to other websites. Our cookies will record the following: your IP gateway address, the point of entry to the site, search terms used, your navigation through the site and other information that helps us make the site more accessible. You are always free to decline our cookies, if your browser permits, or to ask your browser to indicate when a cookie is being sent. You can also delete cookie files from your computer at your discretion. Note that if you decline our cookies or ask for notification each time a cookie is being sent, this may affect your ease of use of this website.
Personal Data
We will process any Personal Data you provide to us for the following purposes:
- to provide you with the goods or services you have requested, including the registration of homes, provision of warranties, or technical services;
- to contact you if required in connection with your request, registration, or to respond to any communications you may send to us;
- to send you further information about goods or services that you have purchased from us or expressed interest in;
- to assess, underwrite, and administer insurance or warranty coverage, including evaluating eligibility, risk, and pricing;
- to process and manage claims under any applicable warranty or insurance policy, including verifying details, assessing liability, and arranging inspections or compensation;
- to verify your identity prior to entering into a contract of insurance or technical services, for the performance of a contract or the provisions of services;
- to carry out financial sanctions checks and prevention of financial crime;
- to detect and prevent fraud for our legitimate interest in managing our business;
- to perform analytics on underwriting data for the purpose of, per example, monitor portfolio performance and evaluate the effectiveness of agreed actions; determine necessary adjustments to pricing, coverage terms, acceptance criteria, and quality control measures; identify and mitigate errors, issues, or emerging risks; detect trends and patterns to inform strategic changes to our portfolio and business mix, and improve underwriting processes, decision-making, and overall business efficiency.
- to comply with legal and regulatory obligations applicable to our services.
Legal Basis for Processing
We process your personal data for the following purposes:
| Purpose | Legal Basis | GDPR Reference |
| Responding to queries or requests | Necessary for the performance of a contract or to take steps prior to entering into a contract | Art. 6(1)(b) GDPR
1 |
| Website analytics and improvement | Legitimate interests pursued by the controller | Art. 6(1)(f) GDPR
1 |
| Sending marketing communications (with consent) | Consent of the data subject | Art. 6(1)(a) GDPR
1 |
| Underwriting insurance policies | Necessary for the performance of a contract | Art. 6(1)(b) GDPR
1 |
| Processing insurance claims | Necessary for the performance of a contract | Art. 6(1)(b) GDPR
1 |
| Legal or regulatory compliance | Necessary for compliance with a legal obligation | Art. 6(1)(c) GDPR
1 |
Disclosure of Information to Third Parties
We may provide Non-Personal Data to third parties, where such information is combined with similar information of other users of our website. For example, we might inform third parties regarding the number of unique users who visit our website, the demographic breakdown of our community users of our website, or the activities that visitors to our website engage in while on our website. The third parties to whom we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers and other similar parties
We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required to fulfil your order (in such circumstances, the third party is bound by similar data protection requirements). We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.
International Data Transfers
HomeBond does not currently transfer your personal data outside the European Economic Area (EEA). All data processing activities are conducted within the EEA, and we ensure that your personal data is stored and handled in accordance with applicable data protection laws.
Should it become necessary in the future to transfer personal data to a country outside the EEA, we will ensure that such transfers are carried out in compliance with Chapter V of the General Data Protection Regulation (GDPR). This may include the use of:
- Adequacy decisions by the European Commission;
- Standard Contractual Clauses (SCCs) approved by the European Commission;
- Other appropriate safeguards as permitted under GDPR.
You will be notified in advance of any such transfer, along with information about the safeguards in place to protect your data.
Data Retention Period / Criteria
HomeBond retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements.
The specific retention periods depend on the nature of the data and the context in which it is processed. In general:
- Customer and registration data is retained for the duration of the warranty or insurance policy and for a period thereafter as required by applicable laws or to handle any potential disputes or claims.
- Claims-related data is retained for the duration of the claim process and for a period thereafter in accordance with legal obligations and industry best practices.
- Technical and website usage data is retained for a limited period necessary for analytics, security, and service improvement purposes.
- Marketing data is retained until you withdraw your consent or unsubscribe from communications.
Where no specific legal or contractual retention period applies, we will securely delete or anonymise your personal data once it is no longer required for the purpose for which it was collected.
Security of Personal Data
HomeBond takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
These measures include, but are not limited to:
- Secure servers and firewalls
- Encryption of data in transit where appropriate
- Access controls and authentication procedures
- Regular security assessments and audits
- Staff training on data protection and confidentiality
Access to your personal data is restricted to authorised personnel who require it for the purposes outlined in this Privacy Statement. All such individuals are bound by confidentiality obligations.
While we take all reasonable steps to protect your personal data, please be aware that the transmission of information over the internet is not completely secure. As such, we cannot guarantee the absolute security of data transmitted to our website, and any transmission is at your own risk.
Your Rights in Relation to Your Personal Information
You have the right to request a copy of your personal data, and to have incorrect personal data about you corrected. You also have the right to object, the right to withdraw your consent for the processing of your personal data, and to have your personal data erased or the processing restricted.
Please note that withdrawing consent or requesting restriction or erasure of your data may affect our ability to provide you with a contract of insurance or process a claim. Some of the above rights are subject to limitations in order for us to comply with legal and regulatory obligations.
You have the right to data portability for insurance purposes. To exercise this right, or any of the rights listed above, please contact us at info@homebond.ie.
You also have the right to lodge a complaint with the Data Protection Commission. For further information, please see the section “Right to Lodge a Complaint” below.
Sale of Business
We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company provided that the third party agrees to adhere to the terms of this Privacy Statement and provided that the third party only uses your Personal Data for the purposes that you provided it to us. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.
Use of Artificial Intelligence (AI)
We may leverage artificial intelligence (AI) to improve service efficiency and accuracy, manage our business effectively, enhance customer experience and understanding of our products, across the various aspects of our operations.
AI is used to enhance the overall customer experience by improving service support through communication and interactions; in order to better support decision-making and to strengthen business analysis and boost productivity.
When developing and training AI solutions tailored to our insurance services, we may use personal information if anonymized data is not practicable. This use is part of a broader AI lifecycle that includes identifying business needs, collecting and preparing data, developing and training models, validating and deploying them, and continuously monitoring and improving their performance. Throughout this lifecycle, we maintain strong safeguards to ensure your data is handled responsibly and in accordance with applicable data protection and AI laws.
The legal basis for using personal data in this context is our legitimate interest in leveraging AI to enhance service quality, efficiency, and customer experience.
We are committed to being transparent about our use of AI. Human oversight is central to our AI enabled business processes, ensuring quality, accuracy and accountability in all stages of the AI lifecycle. If you have concerns about how we use AI to process your personal data, you can ask for more information on how these technologies affect your data.
Right to Lodge a Complaint
If you believe that HomeBond has processed your personal data in a way that does not comply with the General Data Protection Regulation (GDPR), you have the right to lodge a complaint with the relevant supervisory authority.
In Ireland, the supervisory authority is:
Data Protection Commission
21 Fitzwilliam Square South
Dublin D02 RD28
Ireland
Website: www.dataprotection.ie
Phone: +353 (0)761 104 800
Email: info@dataprotection.ie
We encourage you to contact us first at info@homebond.ie so we can address your concerns directly and promptly.
Changes to Privacy Statement
This statement was last updated in July 2025.
We may amend this Privacy Statement from time to time, in whole or in part, at our discretion. The latest version of this document will always be available at www.homebond.ie and will take effect on the date that it is updated. Please review this Privacy Statement periodically to ensure you remain informed.
Contacting Us
If you have any questions about how we use personal information, or if you want to exercise your rights stated above, please contact our Data Protection Officer by either emailing, info@homebond.ie or write to The Data Protection Officer, HomeBond, Construction House, Canal Road, Dublin D06 C6T2, Ireland.